Return Policy

We want you to love your purchase! If your order arrives with a defect or damage, please contact us within 7 days of delivery so we can make it right.

Due to the custom nature of our products, we do not accept returns on personalized or custom-made items unless there is a manufacturing defect or error on our part.

To initiate a return for a defective item, please email us at info@masonicfamilygifts.com with your order number and a photo of the issue. We'll guide you through the next steps.

Thank you for supporting a small business that puts heart into every handmade and personalized piece!